Privacy Policy

Website Privacy Policy

1. Who processes personal data?

MAIA CONSULTING is a brand of ARIANE CONSULTING SRL, headquartered at Parc Créalys, Rue du Fond Cattelain 2, 1435 Mont-Saint-Guibert, BELGIUM, and is registered with the Crossroads Bank for Enterprises under number BE 0749.696.370 (hereinafter “MAIA CONSULTING”) places great importance on protecting the personal data of users of its website https://www.maiaconsulting.be, as well as that of its clients and contacts.
In accordance with the European General Data Protection Regulation No. 2016/679, MAIA CONSULTING acts as the data controller for the personal data provided to it. MAIA CONSULTING therefore ensures that it takes the appropriate technical and organizational measures to protect this data.

2. What kind of data are we talking about?

The personal data collected and processed by MAIA CONSULTING may vary depending on the circumstances (last name, first name, occupation, address, contact information, bank account number, images, data related to orders placed with MAIA CONSULTING, including, where applicable, data related to the management of any disputes, to which the data subject expressly consents).

3. For what purpose(s)?

The processing of this data is necessary to enable MAIA CONSULTING, depending on the specific circumstances, to:

(i) to respond to contact requests and/or requests for proposals it receives,
(ii) to send the newsletter and/or any other information related to MAIA CONSULTING’s activities,
(iii) to promote MAIA CONSULTING’s activities,
(iv) to perform the contract to which the data subject is a party or to take precontractual measures at the data subject’s request, and more specifically to manage customer relations, billing, and collections. In this case, the corresponding data will be retained for the entire duration of the contract’s performance as well as for the applicable statutory limitation periods.

Except for the specific retention periods mentioned above, this data will be retained for as long as the data subjects do not object.

4. What rights do the individuals concerned have?

Any affected individual may exercise their legal rights of access and correction free of charge. It is also possible to request the correction or even the erasure of data that is inaccurate, incomplete, or irrelevant, or to request the restriction of processing. Similarly, individuals may object to the processing of their personal data for direct marketing purposes. Finally, in certain cases, you may receive the personal data you have provided to MAIA CONSULTING in a structured, commonly used, and machine-readable format, and transmit that data to another data controller.

To exercise any of these rights, you must submit a written, signed, and dated request, along with a copy of both sides of your ID card, by regular mail to MAIA CONSULTING or by email to [email protected]. If you have an electronic ID card, you must also include an official proof of residence.

Finally, every affected individual has the right to file a complaint with the Privacy Commission, located at Rue de la Presse 35, 1000 Brussels, www.privacycommission.be.

5. To whom may this data be disclosed?

Personal data is disclosed, depending on the specific circumstances, to:

(i) To the data subjects themselves;
(ii) To tax and social security authorities, to the extent necessary to ensure compliance with MAIA CONSULTING’s tax and social security obligations,
(iii) To MAIA CONSULTING’s subcontractors, such as an IT service provider, to the extent necessary for the performance of their respective duties.

Cookie Policy

When you visit the MAIA CONSULTING website, personal data is collected through cookies or similar technologies.

6. What are cookies?

A cookie is a small text file stored by the browser on the user’s computer, smartphone, or tablet when they visit websites. The use of cookies allows websites to function as efficiently and seamlessly as possible.
Each user can manage and control their cookies at any time through their browser settings and can delete them when they leave the website they have just visited. If a user disables cookies in their browser, they will still be able to view the vast majority of the content on the MAIA CONSULTING website, but the optimal functioning of MAIA CONSULTING’s services may still be affected.

7. What types of cookies are we talking about?

There are different types of cookies. Some are necessary for a website to function properly, while others are used to improve and/or simplify the user experience:

Cookies that are strictly necessary for the websites to function;
Functional cookies;
Authentication cookies;
Performance cookies;
Targeting/third-party cookies.

Cookies that are strictly necessary for the operation of MAIA CONSULTING’s websites. These cookies do not collect any user information that could be used for marketing purposes and are essential for using MAIA CONSULTING’s websites. These cookies are exempt from the consent requirement, in accordance with Article 129 of the Electronic Communications Act of June 13, 2005 (see sections 3.1. and following ofOpinion 04/2012 issued by the Article 29 Working Party, an independent European advisory body comprising members of various national data protection authorities, regarding exceptions to the consent requirement for cookies.
http://ec.europa.eu/justice/data-protection/article-29/documentation/opinion-recommendation/files/2012/wp194_fr.pdf)

Functional cookies are used to store the user’s login information, secure the user’s connection to MAIA CONSULTING’s websites, and provide live support. These cookies do not collect any information about the user that could be used for marketing purposes. These cookies are also exempt from the consent requirement (see sections 3.1 and 3.3 of the aforementioned notice).

Authentication cookies allow users to log in and access secure content. These cookies do not collect any information about the user that could be used for marketing purposes. These cookies are also exempt from the consent requirement (see section 3.2 of the aforementioned opinion).

Performance cookies allow MAIA CONSULTING to collect information about how users navigate COMPANY’s websites and to tailor and improve its websites as needed. MAIA CONSULTING is unable to identify users through this type of cookie, and all data collected by these cookies is processed anonymously. These cookies do not collect any user information that could be used for marketing purposes. These cookies are placed and used based on the user’s consent.

Targeting/Third-Party Cookies. MAIA CONSULTING may occasionally run advertising campaigns, including by engaging third parties who may sometimes place cookies (or similar technologies) to measure the campaign’s success, display targeted ads tailored to users’ interests, or limit the number of views per user. For example, links to social media platforms or to videos hosted on YouTube are third parties that may, where applicable, place cookies on MAIA CONSULTING’s websites. These cookies are placed and used based on the user’s consent.

If a user refuses to accept this type of cookie, only those pages and services that do not require these cookies will be available for viewing and use. Those parts of MAIA CONSULTING’s websites that technically allow the inclusion of third-party content—and therefore third-party cookies—will no longer be accessible, and a message will inform users of this.

A distinction must also be made between:

Session cookies; and
Persistent cookies.

Session cookies are automatically deleted from the user's computer's hard drive or browser cache when the user logs out and/or closes their browser.

Persistent cookies are stored on the user’s computer’s hard drive or in the browser’s memory for a limited period of time (minutes, days, or years) after the user logs out or closes the browser.
The table below provides a detailed overview of the cookies used on the COMPANY website and those used by third parties.